T&C’s

Use of the Website

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum)

Use of this website shall in all respects be governed by the laws of the Republic of South Africa, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the High Court of the Republic of South Africa, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.


Defective Item Policy

A defective item means that the manufacturer is at fault.

It is very important to differentiate between a defective and a damaged item, please state clearly.

Returning a defective item

All items are inspected and tested before shipment, but in the unlikely case of suspected malfunction, the customer should in all cases notify our customer service department before returning an item to avoid situations where the product was not assembled / operated correctly and the assumption that the product is defective could lead to unnecessary transport costs for you,  the customer. Please consult your product manual ( included with every shipment ) or additional info available from www.peppergun.co.za or the manufacturers website www.piexon.com. Simply sending a product / item back will NOT constitute refund or replacement.

Returns Of Damaged Goods Policy

Refuse shipment– The safest and the most important instruction to you, the customer,  should be to refuse shipment when you receive a visibly damaged item. This will allow us (Peppergun SA) to file a claim with the courier and simultaneously facilitate you, the customer, with a replacement.

Notification of damaged item– Customer should maintain the original packaging. In cases of concealed damage, pictures showing the damage upon arrival could be of great help in getting reimbursed from the courier. It is of utmost importance the the customer notifies us of any damage within 24 hours since many carriers have a cut off time after which they will not accept claims.

Peppergun won’t, under any circumstances,  entertain refunds or replacements,  if it became apparent that the end user operated the product incorrectly, was due to inappropriate use / handing / storage / transport etc

Wrong Item Shipped

Notification – If the customer believes that he/she received the incorrect item/s, the customer should call and email Peppergun SA immediately to report the claim. A telephonic call backed by an email with substantiating photo/s is required as i n most cases, customers claim the item to be wrong due to some minor difference in the color or packaging. On receipt, our customer service representative will work with the customer to clarify and ultimately resolve the situation.

Prices

The standard rate of VAT is 15%. We reserve the right to amend or increase prices at our discretion or in the course of a salePayment Methods. We operate other businesses independently selling similar products by mail order and in our shops: the prices, although almost always the same, may vary from those shown.

Availability

All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will let you know as soon as we can. We reserve the right to withdraw any item from sale at any time. In these circumstances you will be advised.

Descriptions

While we have made every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly from the images shown. We sometimes substitute products of a similar description where for example, the original item becomes unavailable. Where this happens we will inform you at the time of ordering. We have tried to describe all products fairly and the weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.


Security & Privacy

We are committed to protecting your privacy.

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not email you in the future unless you have given us your consent or have signed up to our newsletter.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name

• address

• phone number

• email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

You can control your own privacy settings in the ‘My Account’ section (please login). From here you can choose whether you want to receive mailings and emailings from us or from third parties. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

peppergun.co.za does not sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may not use peppergun.co.za shop site. peppergun.co.za reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

If you have any questions/comments about privacy, you should email us: admn@peppergun.co.za

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Cookie Tracking

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

Our Rights

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.